In retail, decisive leadership isn’t optional. It’s survival.
“Senior-level leaders are being decisive about what the goal is and what that change is going to be, and then leading from the top. They’re not letting it happen to them.”
Our President, Sarah Engel, shared this and more on Inside Retail US’ Retail Untangled Podcast with Amie Larter. Together, they explored how top brands – like ThredUp, Pattern Brands, J.Crew, and Fabletics, with whom Sarah shared a stage at Shoptalk Fall – are thriving through bold, confident leadership in the face of change.
They discuss:
– What customers want
– Understanding how new generations explore and shop
– Loyalty, retention, and the industry’s leaky bucket
– And, as our friend Steve Dennis has clearly outlined in the market, “Physical retail isn’t dead. Boring retail is.”
🎧 Listen to the full episode here!